Possible Cause
- Damaged frame mesh assembly
If a stiff wire brush is used to clean the frame mesh assembly while applying downward pressure, the brush may push the assembly down onto the infrared burner.
This downward pressure can damage or deform the frame mesh assembly creating cold spots on the burner and preventing gas from igniting in those areas. The unburned gas then causes popping and fluttering noises.
If popping and fluttering noises are present
Replace frame mesh assembly with corresponding part number found in the parts catalogue. Advise the customer on proper frame mesh cleaning instructions.
Proper Cleaning Instructions
- Allow the grill to fully preheat
- Keep the burner on for 45 to 60 minutes to burn off any residue on the burner and frame mesh assembly
- Allow the grill to fully cool
- Gently remove the remaining ash using a soft-bristle brush (clean paintbrush or pastry brush)
Applicable Models
ZDP364NRN1SS ZDP364NRP7SS ZDP364NRP2SS ZDP364NRP5SS ZDP364NRP1SS ZDP364NRP4SS ZDP364NRP6SS ZDP364NRP3SS ZDP484NGN1SS ZDP484NGP8SS ZDP484NGP5SS ZDP484NGP3SS ZDP484NGP4SS ZDP484NGP7SS ZDP484NGP1SS ZDP484NGP2SS ZDP486NRN1SS ZDP486NRP5SS ZDP486NRP7SS ZDP486NRP3SS ZDP486NRP6SS ZDP486NRP2SS ZDP486NRP4SS ZGP364NRR2SS ZGP484NGR2SS ZGP486NRR4SS ZGU364NRP6SS ZGU484NGP4SS ZGU484NGP3SS ZGU484NGP2SS ZGU484NGP8SS ZGU484NGP7SS ZGU484NGP1SS ZGU484NGP6SS ZGU484NGP5S
Document Reference Number
PTCC25010